Visit the AVG website for step-by-step instructions on how to remove the most commonly used anti-virus programs link in Resources. In addition, AVG may have trouble removing certain viruses and malware it finds during virus scans. Other Possibilities It could also be that you've somehow downloaded malware onto your computer and that's preventing AVG from updating itself. First, try to access the Web. Below are links to web pages for some of the more popular antivirus programs. Links to popular antivirus programs are listed further down this same page. Then you can run that download on your computer and update the AVG software that way, while offline. If you find a program on your computer that's preventing AVG from working correctly, remove the program using its uninstaller. In that case, you need to treat the situation as if you don't have an Internet connection and find a way to download the latest update onto a portable device, and then install the update on the computer while offline. If your computer's time settings are incorrect, then AVG won't recognize the fact that a scheduled automatic update has taken place. To do this, access AVG's advanced settings and go to the Update section.
AVG releases periodic virus definition and program updates that are designed to detect the latest threats. Antivirus software can help you keep your computer safe, but only if you keep its virus definitions up-to-date. Links to popular antivirus programs are listed further down this same page. If your computer's time settings are incorrect, then AVG won't recognize the fact that a scheduled automatic update has taken place. If AVG finds a virus on your computer that it cannot remove, check the AVG website to see if you can download a specific removal tool to help with the process link in Resources. It's important that you remove the conflicting program properly by using its official uninstaller or removal utility, as simply deleting the files from your hard drive doesn't uninstall the program and all of its components. To fix this, just set your computer to the correct time. After Windows is done loading, launch AVG, select your virus scan preferences, and then click "Start Scan" to run a virus scan. Below are links to web pages for some of the more popular antivirus programs. Check AVG's website for an up-to-date list of programs that may cause conflicts link in Resources. How do I update my antivirus program? Until you have an active anti-virus protection, disconnect your computer from the Internet to decrease the chance of a security threat. Restart your computer and boot up into safe mode by swiping in from the top right corner of your screen, clicking "Settings," and then selecting "PC Settings. From that point, you can update and run AVG to eliminate the malware. Check your computer's firewall settings to see if they allow access to AVG online. In fact, two active anti-virus programs can cause a conflict on your computer, leaving you unprotected. Update through antivirus web page Some antivirus programs do not include an update utility. If you can't, then there's probably an interruption somewhere on your end or the Internet service provider's. Update Your Virus Definitions Security threats are constantly changing and evolving. Open the antivirus program and look for "Update", "Check for updates", "Live Update", or something similar. Try Safe Mode If your computer is infected with a virus, malware or spyware, it may be preventing AVG from running correctly. Visit the AVG website for step-by-step instructions on how to remove the most commonly used anti-virus programs link in Resources. To do this, access AVG's advanced settings and go to the Update section. When your AVG program -- whether it's the free or paid version -- won't update, reasons could be problems with the Internet, firewall settings or the computer's time. Microsoft Windows users running recent versions of McAfee can double-click on the Vshield icon in their Systray and click "Check for VirusScan update" to check for available updates.
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